Frequently Asked Questions

Should we turn off the water heater when we leave?
Yes, either unplug the water heater or turn the circuit breaker off. There is no need to run the water heater.

How should we set the temperature and humidistat?
The air conditioner should be set on "cool" and "auto" with a temperature of 80 degrees. The humidistat should be set at 65% or as directed by the manufacturer. Heat should be set at 50 degrees.

Should we empty the refrigerator and turn it off?
That is the ideal, but frequently not practical. If you must leave it running, it is a place for any foods that might attract ants. Remember to shut off the ice maker.

How should we prepare the dishwasher and garbage disposal?
No special preparation is necessary. We will run the dishwasher through a rinse and hold every week to prevent the seals from drying out and to prevent unpleasant odors. Run the garbage disposer briefly each week for the same reasons.

Will you monitor service companies such as pool service and lawn care while we are away?
Yes, any problems will be promptly reported to you. You should determine before your departure if the pool service company will maintain the water level and if your lawn care company company will be responsible for trimming trees and shrubs, weeding flower beds, or snow removal in winter.

Can you provide referral serves if we need work done while
we are away?
Yes, we have a large resource of contractors and vendors that we have worked with and can recommend as reliable.

How can we prevent insect infestations while we are away?
Make sure there are no open food containers of any type left in cupboards or closets. Containers should be hard plastic containers or in the refrigerator. If you use a service, have them spray inside just before you leave and place mouse traps around the house.